Saturday, January 06, 2007

Crowne Plaza Hotel - Riverwalk

Pros: The service at this hotel was exceptional and the staff were very courteous, friendly, and professional, with the exception of some of the restaurant staff. The beds were comfortable, and there were more pillows per bed (about seven) than even I could use, and I do love my pillows. Nice CD-player/alarm clock. Business center did not charge us for copies or faxes.

Cons: Not very child friendly. Although they did provide a crib for the baby, there were no children's channels on the television and no special attention paid to children. No free parking. Self parking was $16.25 per day, and valet was $22.75. The latest we could check out was 1pm, even as Priority Club members. Priority Club membership isn't terribly useful until you earn your way up to Elite membership. No free internet access in the rooms. Not very many channels on the television. Thermostat wasn't terribly cooperative. No indoor pool. Older building with some maintenance issues: our sink didn't drain well and the heated outdoor pool wasn't heating.

We only tried the restaurant once, for the breakfast buffet on Saturday, which was fine, but not wonderful. K was very happy with the omelette chef, which is the main criteria he uses to judge a breakfast buffet. No fresh waffles, which are my main criteria. One of the hostesses and our waiter seemed less than enthusiastic about our wandering in with three small children.

The concierge was very helpful and the bell staff was prompt and efficient.

Overall, despite the efforts of the staff, we are unlikely to stay here again.


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